Sterling Silver Pearl Heart Cage Pendant Setting

Shipping Costs & Delivery Times

Below are the shipping method options and costs.
We offers 1-3 business day shipping as our standard shipping option on all merchandise orders. However, due to delays related to demand and COVID-19, our orders may experience delays.

Standard business day shipping is FREE on orders $100 and over (excluding taxes) – no promotion code needed. For merchandise orders totaling less than $100, there is a delivery charge of $10 for Standard Day shipping. Depending on the carrier, your order may arrive on a weekend. Expedited shipping is also available: 2 Day Shipping is $29 and 1 Day Shipping is $ 39.

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be dispatched on Monday or on the next business day.

Packages do not ship from on weekends or the following US holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• 4th of July
• Labor Day
• Columbus Day
• Veteran's Day
• Thanksgiving
• Christmas

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. Please allow 48 hours for the tracking to number to update.

Local Delivery

Free local delivery is available for orders over $50 within [area of coverage, 20 miles area from my address]. For orders under $50, we charge $5 for local delivery.

Deliveries are made from 10am to 2 pm Monday through Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at oceanstreasure@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at oceanstreasure@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.